Refund and cancellation policy

What you're buying

PhotoPulse sells digital files. One payment unlocks the full-quality download of one mosaic at one print size, as JPEG, PDF and PNG files. Because the file is unlocked and delivered as soon as you pay, it can't be returned like a physical product. That's why the preview and the small copy are free.

Cancelling

• Before you pay: there's nothing to cancel. Close the payment window and you won't be charged.
• After you pay: the download is unlocked straight away, so the order can't be cancelled.

When you get a refund

If you were charged more than once for the same mosaic at the same print size, we refund every extra payment in full, with no deductions. Please ask within 7 days of paying.

When we can't give a refund

Apart from the case above, payments are final. In particular, we can't refund when:

• you changed your mind after the download was unlocked;
• you don't like how the mosaic looks, when it looked the same in the free preview;
• the printed result isn't what you expected because of printer settings, paper or the print shop (colours always vary a little between screens and printers);
• your saved work or files were lost, for example because browser data was cleared or you changed device. Your photos and work are kept only on your device, so we can't recover them;
• you made a new mosaic (a different main photo, different fill-in photos or another print size). That's a new purchase.

If something doesn't work

• Paid, but the download didn't unlock: open PhotoPulse again on the same device and browser. It checks your payment and unlocks the download by itself.
• The file won't download or open: press Download my mosaic again (you won't be charged twice), and use a computer for A2 and bigger. Still stuck? Write to us and we'll help until it works.

How to ask for a refund

1. Email [email protected] within 7 days of paying.
2. Include the payment IDs of both payments (they start with pay_ and are in the payment confirmation emails or SMS you received) and the date you paid.

How long it takes

• We acknowledge your request within 48 hours.
• We check it and tell you our decision by email within 7 working days.
• Approved refunds go back to the way you paid (UPI, card or bank account). The money usually reaches you within 5–7 working days after the refund is issued, depending on your bank.

Money taken but payment failed

Sometimes a bank deducts money even though the payment fails. This isn't a PhotoPulse purchase, and PhotoPulse never receives the money: your bank normally returns it automatically within 5–7 working days. If it hasn't come back by then, email us with the details and we'll help you follow it up.

Questions

Write to [email protected]. For complaints, see the Grievance Officer on the Contact page.