Privacy policy

1. Who we are

PhotoPulse (https://photopulse.in) is run by the owner of PhotoPulse, an individual based in India. For the information described here, we're the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023. Contact: [email protected].

2. Your photos

• The photos you choose are opened and processed by your browser, on your phone or computer. They are not uploaded to us or to anyone else.
• So you can close the page and carry on later, PhotoPulse saves resized copies of your photos and your settings in your browser's storage on your device. Only you can see them, from that browser.
• To delete them, choose Start a new mosaic, or clear this website's data in your browser settings.
• The files you download (the free copy and full-quality files) are saved to your device. We don't receive them.

3. What we receive when you pay

When you choose to pay, your browser sends our server:

• the print size you chose (for example "A4 portrait"), so we can work out the price;
• a short code that identifies the mosaic, so the payment unlocks the right one. It's made from random codes that PhotoPulse gives your photos on your device, and contains no photos, file names or personal details;
• the order and payment reference numbers, to confirm the payment.

The payment itself is handled by Razorpay, which collects your payment details in its own secure window under Razorpay's privacy policy. Razorpay then shares with us the details of the payment: the amount, date and time, status, payment method, and the contact details you enter in its checkout (such as your email address and mobile number). We never receive your full card number, CVV, UPI PIN or banking passwords.

4. When you contact us

If you email or call us, we receive your email address or phone number and whatever you tell us, such as a payment ID, so we can answer you.

5. Technical information

The site is hosted by Cloudflare. Like any website, its servers process your IP address and basic browser information to deliver pages and protect the site against attacks and abuse. We don't use this to identify you or to build a profile of you.

6. Cookies and similar storage

• PhotoPulse doesn't use advertising, analytics or tracking cookies.
• Your browser stores your choices (light or dark theme, cm or inches, the step you were on), your saved project, and a record of what you've paid for. They stay on your device and aren't sent to us, except as described in section 3.
• Razorpay's checkout window may use cookies and similar technology for security and fraud prevention when you pay.

7. Why we use your information

• To take payments and unlock the downloads you've paid for.
• To check whether a payment went through if the page closed while you were paying.
• To answer questions, solve problems and handle refunds.
• To prevent fraud and misuse.
• To meet legal duties, such as keeping accounting and tax records.

We use your information only for these purposes, because you've asked us to provide the service or given your consent, or because the law requires it. We don't sell or rent it, and we don't send marketing messages.

8. Who we share it with

• Razorpay, to process payments and refunds.
• Cloudflare, which hosts the site and runs our small payment server.
• Our email provider, which delivers the emails you send us and our replies.
• Government or law-enforcement authorities, only when the law requires it.

9. How long we keep it

• Payment records: as long as Indian law requires for accounting and tax purposes (usually up to 8 years).
• Support emails: as long as needed to help you, and no longer than 3 years after your last message.
• Information stored on your device: until you delete it, as described in section 2.

10. Keeping it safe

We collect as little as possible, and the most sensitive things (your photos) never leave your device. The site is served only over a secure (HTTPS) connection, and payments are handled by Razorpay, which is certified to the PCI DSS security standard for card payments.

11. Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you and how we use it;
• correct or update it;
• delete it, unless the law requires us to keep it (such as payment records);
• withdraw a consent you've given.

You can also nominate someone to exercise these rights for you in case of death or incapacity. Email [email protected]; we reply within 30 days. If you're not satisfied, contact our Grievance Officer (below), and after that you may approach the Data Protection Board of India.

12. Children

PhotoPulse isn't meant for children to use on their own. If you're under 18, please use it with a parent or guardian, who should make any payment.

13. Changes to this policy

We may update this policy, for example if PhotoPulse adds new features. The date at the top shows the latest version. If a change affects how we use information we already have, we'll say so clearly on this page.

14. Grievance Officer

The owner of PhotoPulse, Owner, PhotoPulse. Email [email protected]. We acknowledge complaints within 48 hours and resolve them within one month. More on the Contact page.